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UX design: No more screens?

Paul Federico

May 24, 2016
Paul Federico

The internet of things (IoT) has arrived in many ways. Beyond controlling appliances with apps, appliances are now talking to each other. Beyond that, they are talking to the internet–without us! The Nest Thermostat that connects wirelessly to the internet is a prime example. Whirlpool is introducing a connected washer and dryer that can talk to your Nest Thermostat so it knows when you’re home and when you’re away to help prevent wrinkled clothing and expensive power bills.

This example of remote access to the cloud and connectivity between devises, points to a future where the need for screen interfaces will be come less and less necessary. “Screens belong in the past,” That’s the word from George Malim and Frank Palermo who speculate in a recent post that as IoT advances, screens will go away. “UX design is no longer about designing for a screen, but about designing for the integrated context.”

UX design must evolve beyond a sole experience with your product or service. It must work seamlessly with the universe of the products in someone’s life. There will be no tolerance for error. Empathy for your service will evaporate if your car door won’t open or your pot roast gets burned.

What we are talking about increasingly is not the Internet of things but the Experience of Things (EoT). And that is the challenge. The value of beautiful design moves from the screens to the total experience.